Frequently Asked Questions
Please read our FAQ before sending us a message.
How do I know if my product is eligible for a refund and/or replacement?
Please visit the You Cannot Return items page to check if your product is eligible for a refund and/or replacement.
How long do I have to initiate my request for a refund or replacement?
You can initiate your request for a refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.
How do I pack my return parcel to make sure it arrives in adequate condition?
The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Brandz Hub packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer’s box. Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
What can I do if my return request was not accepted?
If your return request does not meet the Brandz Hub Returns Policy conditions, you can claim your warranty (if any) from our brand.
How can I track my return?
We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on ‘Need Help?
How long will it take to receive my replacement?
It will take between 5 and 22 days to send you the replacement product, depending on your location. Please refer to the product page on Brandz Hub for further information about delivery time.
Do I get refunded the shipping charges when returning a product?
Yes, the refunded amount would also include the shipping amount you were charged.
Do I have to return all products in my order?
No, you do not have to return your whole order. It is fine just to return certain products.
Can I return my items after the return window as expired?
Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions 24/7 under firstname.lastname@example.org